Fury Spearfishing is dedicated to offering our customers the best products and are here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. 30 Day Change of Mind Returns
If an item has been received as advertised without fault, we are not required to provide a refund or replacement. With saying that, we understand that everyone changes their mind from time to time We accept most items back if you change your mind, however we do have some exceptions. You must lodge a Return Request within 30 calendar days of your order being dispatched. You must send us a copy of your purchase recipe; the product being returned must be unused and be in a fine and resalable condition. All original packaging and tags (where applicable) must be intact. Any instruction manuals, guides, add-ons or free gifts must also be returned. Upon having your request approved, you must return the item within 7 calendar days. We will accept any eligible Change of Mind returns for a www.furyspearfishing.com.au store credit for the price of the purchased item. If you had paid a delivery fee originally for the item, this will not be reimbursed. You will be required to pay for costs and expenses in returning the item to our facility. We encourage you to use a trackable service as any lost returns cannot be reimbursed.
2. The Item Doesn’t Match the Description
We work hard to present all products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received is different from the description that you would not have bought it, you are entitled to a refund under the Law. To arrange a refund our Team can be contacted via the Contact Us section of the website and will be happy to assist.
3. The Item Has a Minor Fault
If the item has a minor fault, our Team can be contacted via the Contact Us section of the website. We will request evidence of the fault and upon receipt of that will offer you a partial refund without the need to return the item or the option to return the item for a replacement (where possible) or a refund.
4. The Item Has a Major Fault
If the item has a major fault in accordance with the Law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability).
In some instances, we may not offer a remedy and decide not to offer a remedy. We may also require you to pay all reasonable postage costs to return the item to you. This may include if:
- The item has been lost, destroyed or disposed of by you;
- The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you;
- The period of time since supply and circumstances are such that we are permitted by the Law to decline to provide a refund or replacement.
If you need to return a product, please contact our Team for assistance via the Contact Us section, be sure to include as much information as possible so that our team can assist you as quickly as possible. From here, our team will get back to you within 2 business day with further instruction on how to remedy the situation.
If you are unsure about your eligibility to return or have any questions about a product, our Team can be contacted via the Contact Us section of the website and will be happy to assist.
Should you have any questions or concerns about this policy or an item you have received, please contact our Team for assistance via the Contact Us section.